---
title: FAQ
---

 1

##### HOW CAN I OPEN AN ACCOUNT WITH MAT EXPRESS?

You can [apply for credit here](https://www.matexpress.com/credit-application?hsLang=en), or, our [accounting department will email over a credit application](mailto:ap@matexpress.com). Once this is returned and processed, we will give you a credit limit and account number. You will then be able to schedule pickups.

 2

##### WHERE IS MAT EXPRESS LOCATED?

We have four locations. Our corporate headquarters is in San Diego, and we have offices in Los Angeles, Otay Mesa, and Calexico.

 3

##### WHAT AREAS DO YOU COVER?

Our slogan of “Transportation Solutions for Southern California & Beyond” says it all. We handle domestic and international shipments with a special expertise in cross border service to Mexico.

 4

##### DO YOU HAVE A CUSTOMS INBOND SPECIALIST ONSITE?

Yes. MAT Express provides and coordinates all forms of U.S. Customs and import/export documentation for moving inbond cargo anywhere in the U.S., Mexico and Canada.

 5

##### WHAT ARE ACCESSORIAL CHARGES?

Accessorial charges are fees freight carriers often bill for additional services that go beyond standard pick-up and delivery services such as unpacking or assistance with customs documentation needed to complete a delivery. These additional services are not initially covered in the base rate fee and are typically added to your freight invoice once billed. At MAT Express, we quote our pick-up and delivery rates with accessorial charges.

 6

##### DO YOU PROVIDE “REAL-TIME” STATUS OF SHIPMENTS?

Yes. We have invested in software application-based automated technology – where customers are guaranteed to have instant and accurate information about their shipments. Our EDI is provided for free. With a username and password you track shipments via GPS, receive POD status, view and send document images, access invoice data and receive alert/order information directly – all in real-time.

## Have Additional Questions?

[ Get in Touch ](https://www.matexpress.com/contact-us?hsLang=en)