HOW CAN I OPEN AN ACCOUNT WITH MAT EXPRESS?
Our accounting department will email over a credit application. Once this is returned and processed, we will give you a credit limit and account number. You will then be able to schedule pickups.
WHERE IS MAT EXPRESS LOCATED?
We have four locations. Our corporate headquarters is in San Diego, and we have offices in Los Angeles, Otay Mesa, and Calexico.
WHAT AREAS DO YOU COVER?
Our slogan of “Transportation Solutions for Southern California & Beyond” says it all. We handle domestic and international shipments with a special expertise in cross border service to Mexico.
DO YOU HAVE A CUSTOMS INBOND SPECIALIST ONSITE?
Yes. MAT Express provides and coordinates all forms of U.S. Customs and import/export documentation for moving inbond cargo anywhere in the U.S., Mexico and Canada.
WHAT ARE ACCESSORIAL CHARGES?
Accessorial charges are fees freight carriers often bill for additional services that go beyond standard pick-up and delivery services such as unpacking or assistance with customs documentation needed to complete a delivery. These additional services are not initially covered in the base rate fee and are typically added to your freight invoice once billed. At MAT Express, we quote our pick-up and delivery rates with accessorial charges.
DO YOU PROVIDE “REAL-TIME” STATUS OF SHIPMENTS?
Yes. We have invested in software application-based automated technology – where customers are guaranteed to have instant and accurate information about their shipments. Our EDI is provided for free. With a username and password you track shipments via GPS, receive POD status, view and send document images, access invoice data and receive alert/order information directly – all in real-time.